Every bill shows what you saved
Offers are set once at our head office and applied by the till itself. The person billing you cannot forget one, and cannot invent one either.
At the bottom of your bill we add up the offers, the member price and any points you spent, and print the total in a box. If you are a member, we also print what BBK has saved you so far this year.
No code, no handover
When you place an order you get a 4-digit code. The delivery person's phone will not let them mark your order delivered until you say that code, in person, once the goods are in your hand.
A wrong code is recorded. Nobody from BBK will ever telephone you and ask for the code. If someone does, it is not us.
Oldest stock goes out first
Every delivery we receive is recorded with its batch and its expiry date. When an item is sold, the till takes it from the batch closest to its date, without anybody choosing.
Anything approaching its date is flagged to the store every morning, so it is dealt with then, rather than discovered on your shelf at home.
Member price shown up front
Where an item has a member price, you see both prices together: on this website, in your basket, and on your bill.
If you are not a member, your bill shows what a membership would have saved you on that basket. You can then decide for yourself whether it is worth it. We would rather you worked it out than felt talked into it.
Loose goods, weighed fresh
Masala, dry fruits, namkeen and grains are sold loose, from open bins. You can see and touch what you are buying, and you ask for exactly as much as you want. The price per kilo is written on the bin.
We weigh your order when you ask for it, never in advance, and pack it into a BBK BAZAR bag. For a home delivery, loose goods are weighed fresh for your order on the day, in the quantity you ordered — never taken from stock packed in advance.
Loose goods follow the same rules as everything else in the shop: every delivery we receive is recorded with its date, the oldest stock goes out first, and member prices and the saving on your bill apply to them too.
What we keep, and what we never do
To deliver to you we keep your name, mobile number and address, and the record of what you bought. We use it to deliver your order, to work out your points and member price, and to tell you about your own orders.
We do not sell your details to anybody, we do not hide bad reviews, and our staff are not tracked by location. If you want your details removed from our records, tell us at any store or on the phone and we will do it.